FAQ | AROL Solutions

What services does Unified Telemarketing Solutions offer?

We offer a range of services, including client profile information, brand promotion, customer clarification, call redirect services, and comprehensive technical support

How do you ensure the quality of your calls?

Our team undergoes rigorous training to ensure that they're well-versed in the nuances of our clients' businesses. Additionally, we utilize quality assurance processes, such as regular call audits, to maintain a high standard of service

Can I customize the telemarketing services based on my business needs?

Absolutely! We offer bespoke telemarketing solutions designed specifically to align with your business model and requirements

How do you handle customer complaints or negative feedback?

Customer feedback is invaluable to us. We have a dedicated grievance redressal system in place. Any complaint or negative feedback is addressed promptly, ensuring customer satisfaction

Are your services compliant with telemarketing regulations?

Yes, we adhere to all local and international telemarketing regulations and ensure that our practices are fully compliant

Can I monitor or review calls made on behalf of my business?

Certainly! We believe in complete transparency. Clients have the option to review call recordings and monitor performance metrics to ensure quality

How do you ensure data security and customer privacy?

Data security is a top priority. We employ state-of-the-art encryption and security protocols to ensure all client and customer data remains confidential and protected

How can I get started with Unified Telemarketing Solutions?

It's simple! Reach out to our customer service team through our contact page, and we'll guide you through the onboarding process tailored to your business needs.